Returnista is a returns management platform with a self-service portal for customers. The provider is based in Amsterdam and says it has more than 1,000 brands in Europe as customers.
Features
- Returns portal where customers request a return or exchange themselves
- Exchanges or store credit instead of a refund
- Custom return rules and logic, including via an AI agent
- Warranty and claims: flag risky returns and check for damage in advance
- Automation of steps such as tagging orders and choosing restock locations
- Visual track-and-trace for return shipments and insight into return rates per product
Integrations and pricing
Integrates with Shopify (including Plus), Magento, Shopware, Lightspeed, Gorgias and Optiply, with DPD and UPS as carriers. WooCommerce is not listed on the page. Essential costs €179 per month, or €149 when paid annually, Professional €279 or €233, and Enterprise is custom-priced. The warranty flow is an add-on at €39 per month.
Advantages
- Returns portal where customers start returns and exchanges themselves
- Offer exchanges or store credit instead of refunds
- Return data per product and revenue
- Integrates with Shopify, Magento, Shopware and Lightspeed
- Prijs
- From €149 per month when paid annually
- Aanbieder
- Returnista
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