freshworks

What is Freshworks?

As a webshop entrepreneur, you can easily keep the customer service of your website in order via Freshworks. Freshworks offers many different services to make your customer service more streamlined than ever. Here are a few services from Freshworks described:

freshdesk

Freshdesk is the helpdesk ticketing software from Freshworks. It has powerful automations such as ticket management, ticket assignment, follow-ups and priortization. Freshdesk gives you powerful reporting features that show you how to optimize your strategies. Freshdesk even offers self-service options for customers who want to solve their problem themselves. This helps ensure that agents only deal with complex issues that require their attention.

Fresh service

Freshservice is the IT service desk software from Freshworks. Freshservice is primarily used for IT and HR teams interested in gaining a better handle on incident, SLA, task, inventory and knowledge management through the use of automation and multi-channel support and team collaboration features, among others. They also provide a powerful dashboard for users who want to focus on multiple projects at once. These dashboards also provide powerful visualization tools to make the data easier for users to interpret.

freshcaller

Freshworks has a call center solution called Freshcaller. Freshcaller is advertised for small businesses interested in optimizing their call center with powerful automation, vanity numbers, global numbers, voicemail, multi-level IVR, a mobile call center app, a dashboard, and call statistics. All this helps small teams stay relevant by delivering a powerful customer and user experience. This allows agents and customers to focus on what matters most: always the situation, not the hardware at hand.

Freshmarketer

Freshmarketer is the marketing automation software solution from Freshworks. Freshmarketer is a powerful, all-in-one solution for optimizing conversions and collecting qualified leads. Users can take advantage of heatmaps, A/B testing and other powerful features to see how leads interact with your website, optimizing the buyer's journey from start to finish.

Freshchat

Freshchat is Freshworks' customer service solution. This is a solution that aims to make conversations with leads and customers much easier. This is also one of the solutions that Freshworks offers its customers that is specifically built to be used with other products such as Freshsales and Freshmarketer. As an entrepreneur, you can chat live with your customers and set up chatbots to automate the entire process.

Freshworks also offers the functions Freshsales, Freshteam, Freshconnect and Freshping.

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