livechat

What is live chat?

Live chat is a tool that allows you to communicate with website visitors as well as with staff. This not only improves internal communication, but also communication with (potential) customers.

Chat with visitors

With Live Chat you can view real-time visitors in a dashboard and then chat with them. This not only ensures better service for the customer, but also more customer contact. Proactive chatting in particular ensures more customer contact. This is sending a greeting to the website visitors. This informs them of the possibility to chat. To make this approach a bit more personal, it is possible to add a profile photo. As an entrepreneur, you can fully automate this via Livechat.

From the database results of Frankwatching shows that no less than 80 percent of the chats were started from the proactive greeting, compared to less than 20 percent by the visitor himself. It is therefore important to be proactive with the Live Chat yourself.

When starting a chat, visitors have the option to make an open call or choose a specific operator to chat with. The operator can choose to set a notification or sound when receiving a message to help the visitor as quickly as possible. In addition, there is also an option to have a bot automatically respond to a message from visitors, which speeds up the response time.

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