Woopra

What is Woopra?

Woopra provides a way to better understand your customer's behavior across multiple devices and touchpoints. Including email, live chat and helpdesk. On both your webshop and mobile app. Woopra uses this data to build comprehensive profiles for each user, sync data from multiple sources, continuously monitor activity across web and mobile, and automatically update profiles in real time. The app also creates customer segments that are automatically updated as user behavior changes.

Through the customer profiles and customer segments built by Woopra, you can generate data-driven analytics to create funnel reports, retention reports, and custom reports. You can also create custom live dashboards based on your core KPIs. Woopra integrates with a host of third-party programs, so you can use the data provided to automate triggered actions in your other app, such as displaying a piece of content or prioritizing a help ticket. The app also sends real-time notifications to your mobile or desktop app when a customer takes important actions.

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