Trengo (live chat function)

What is Trengo?

Trengo is a leader communication platform that is specially designed for the interaction between webshop visitors and entrepreneurs. The platform offers a wide range of communications solutions designed to streamline and improve customer service. Trengo integrates various communication functions such as live chat, WhatsApp, telephony and email. Making it easier for entrepreneurs to communicate efficiently and effectively with customers from one clear interface.

Extensive Chatbot Functionalities

One of the most innovative aspects of Trengo is the ability to implement an automated chatbot. A tool that is becoming increasingly popular in the world of e-commerce customer service. Trengo enables users to create a personalized chatbot without any programming knowledge. This is made possible by a user-friendly drag-and-drop system, which allows you to easily create a... chatbot can be set up that can be directly used on multiple communication channels at the same time. This way, web shops can deal more efficiently with routine customer questions and expand the availability of customer service outside office hours.

Central Inbox for All Communication Channels

For entrepreneurs who customer service want to offer across various platforms, managing multiple communication channels can quickly become confusing. Trengo offers a solution with a central inbox, in which all customer interactions from different channels come together. This not only provides a clear overview, but also streamlined handling of customer questions. The ability to integrate a universal chatbot that functions across all communication channels further increases efficiency and ensures a consistent customer service experience, regardless of the channel the customer chooses to contact.

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