{"id":8717,"date":"2021-01-04T15:45:32","date_gmt":"2021-01-04T13:45:32","guid":{"rendered":"https:\/\/webshoptiger.com\/online-betalen-webshop\/tools\/genesys\/"},"modified":"2026-11-11T14:13:50","modified_gmt":"2026-11-11T12:13:50","slug":"genesys","status":"publish","type":"webshop-tools","link":"https:\/\/webshoptiger.com\/nl\/online-betalen-webshop\/tools\/genesys\/","title":{"rendered":"Genesys"},"content":{"rendered":"<p>Genesys Cloud CX is een AI-gestuurd platform voor klantervaring en contactcenters in de cloud. Genesys is een groot bedrijf voor klantcontactoplossingen.<\/p>\n<h2>Belangrijkste functies<\/h2>\n<ul>\n<li>Contactcenterplatform voor spraak en digitale kanalen<\/li>\n<li>AI-functies voor klantervaring<\/li>\n<li>Verschillende pakketten (CX 1 tot CX 4) per agent per maand bij jaarbetaling<\/li>\n<li>Opties voor workforce engagement en trajectbeheer in hogere pakketten<\/li>\n<\/ul>\n<h2>Voor wie en waar let je op<\/h2>\n<p>Het is een platform voor grote contactcenters en dus zelden geschikt voor een gemiddelde webshop. Zoekresultaten noemen prijzen per agent van ongeveer $75 tot $240 per maand, maar dat is niet op de site zelf geverifieerd, dus vraag de actuele tarieven op. De omgeving is Engelstalig, met regionale prijspagina's.<\/p>","protected":false},"excerpt":{"rendered":"<p>Genesys Cloud CX is an AI-powered cloud platform for customer experience and contact centers. Genesys is a major provider of customer contact solutions. Key features Contact center platform for voice and digital channels AI features for customer experience Several plans (CX 1 to CX 4) per agent per month with annual billing Options for workforce&#8230;<\/p>","protected":false},"featured_media":12474,"template":"","tool_categorie":[106],"tool_tag":[293,307,324,306,343],"class_list":["post-8717","webshop-tools","type-webshop-tools","status-publish","has-post-thumbnail","hentry","tool_categorie-webshop-klantenservice"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Genesys for your webshop | Webshoptiger<\/title>\n<meta name=\"description\" content=\"Genesys Cloud CX: AI-powered cloud platform for contact centers and customer experience, for larger organizations.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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