{"id":8721,"date":"2021-01-04T17:38:22","date_gmt":"2021-01-04T15:38:22","guid":{"rendered":"https:\/\/webshoptiger.com\/online-betalen-webshop\/tools\/nextiva\/"},"modified":"2026-11-11T14:13:50","modified_gmt":"2026-11-11T12:13:50","slug":"nextiva","status":"publish","type":"webshop-tools","link":"https:\/\/webshoptiger.com\/nl\/online-betalen-webshop\/tools\/nextiva\/","title":{"rendered":"Nextiva"},"content":{"rendered":"<p>Nextiva is een platform voor klantcontact en zakelijke communicatie uit Scottsdale, Arizona. Het combineert spraak, video, chat, e-mail en sociale berichten, met \u00e9\u00e9n gesprek per klant waarin gesprekken, voicemails en sms'jes samenkomen.<\/p>\n<h2>Belangrijkste functies<\/h2>\n<ul>\n<li>NEXT-platform met zakelijk telefoonnummer en contactcenter<\/li>\n<li>XBert AI: een agent die klantgesprekken afhandelt, afspraken boekt en vragen beantwoordt<\/li>\n<li>Klanttrajecten, sentimentanalyse, klantprofielen en CSAT\/NPS-enqu\u00eates<\/li>\n<li>Gespreksroutering op vaardigheden<\/li>\n<li>Koppelingen met onder meer Salesforce, HubSpot, Zoho, Zendesk, Microsoft Teams en Google Workspace<\/li>\n<\/ul>\n<h2>Voor wie en waar let je op<\/h2>\n<p>Past bij webshops met een eigen klantenservice die telefoon en chat willen bundelen. De pagina noemt NEXT Core vanaf $15 per gebruiker per maand bij jaarbetaling, contactcenter vanaf $75 per agent en XBert AI voor $1,50 per gesprek. Een proefperiode wordt niet genoemd; er is een demo en een actie van maximaal 12 maanden gratis bij overstappen. Met Nederlandse nummers en support moet je zelf nagaan wat mogelijk is. De omgeving is Engelstalig.<\/p>","protected":false},"excerpt":{"rendered":"<p>Nextiva is a customer contact and business communications platform based in Scottsdale, Arizona. It combines voice, video, chat, email and social messaging, with a single conversation per customer that brings together calls, voicemails and text messages. 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