{"id":8956,"date":"2024-03-29T13:00:20","date_gmt":"2024-03-29T11:00:20","guid":{"rendered":"https:\/\/webshoptiger.com\/online-betalen-webshop\/tools\/textline\/"},"modified":"2026-11-11T14:13:54","modified_gmt":"2026-11-11T12:13:54","slug":"textline","status":"publish","type":"webshop-tools","link":"https:\/\/webshoptiger.com\/nl\/online-betalen-webshop\/tools\/textline\/","title":{"rendered":"Textline"},"content":{"rendered":"<p>Textline is een cloudplatform waarmee teams zakelijk met klanten kunnen sms'en. Alle berichten komen samen in een gedeelde inbox, zodat meerdere medewerkers kunnen meelezen en antwoorden. Naast sms en mms worden ook webchat, Facebook- en Instagram-berichten ondersteund.<\/p>\n<h2>Belangrijkste functies<\/h2>\n<ul>\n<li>Tweerichtingsberichten, groepsberichten en bulkberichten<\/li>\n<li>Automatisch doorsturen, automatische antwoorden en geplande berichten<\/li>\n<li>Opgeslagen standaardantwoorden en interne notities bij een gesprek<\/li>\n<li>Klanttevredenheidsenqu\u00eates zoals CSAT en NPS per sms<\/li>\n<li>Meerdere telefoonnummers voor verschillende afdelingen<\/li>\n<li>Rapportages en rechtenbeheer per teamlid<\/li>\n<\/ul>\n<h2>Koppelingen<\/h2>\n<p>De site noemt onder meer Salesforce, HubSpot, Zendesk, Slack, Freshdesk, Pipedrive, Zapier en Help Scout. Een directe koppeling met winkelplatforms als Shopify of WooCommerce staat niet in de lijst; via Zapier is die mogelijk, maar dat controleer je zelf.<\/p>\n<h2>Voor welke webshop<\/h2>\n<p>Het platform past bij webshops die klantenservice of orderupdates via sms willen afhandelen met meerdere medewerkers.<\/p>\n<h2>Waar je op let<\/h2>\n<ul>\n<li>De dienst is Amerikaans en gericht op Amerikaanse regelgeving (TCPA, HIPAA); de site noemt geen Nederlandse of Europese nummers of AVG-garanties<\/li>\n<li>De startpagina noemt geen prijzen; je kunt een gratis account aanmaken zonder creditcard<\/li>\n<li>De interface en het ondersteuningsmateriaal zijn Engelstalig<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>Textline is a cloud platform that lets teams text with customers for business. All messages come together in a shared inbox, so multiple employees can follow along and reply. In addition to SMS and MMS, it also supports web chat, Facebook and Instagram messages. Key features Two-way messaging, group messaging and bulk messaging Auto-forwarding, auto-replies&#8230;<\/p>","protected":false},"featured_media":10986,"template":"","tool_categorie":[100],"tool_tag":[332,307,309,282,300],"class_list":["post-8956","webshop-tools","type-webshop-tools","status-publish","has-post-thumbnail","hentry","tool_categorie-promotie"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Textline for your webshop | Webshoptiger<\/title>\n<meta name=\"description\" content=\"Textline is a business SMS platform with a shared inbox for customer service and sales, offering two-way messaging, bulk SMS and automations.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/webshoptiger.com\/nl\/online-betalen-webshop\/tools\/textline\/\" \/>\n<meta property=\"og:locale\" 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