Yuma AI provides AI agents for webshop customer service. The agents resolve tickets within your own help desk and also handle live chat, social media messages, phone calls and sales inquiries. The provider cites more than 140 connected brands.
The pricing model differs from the usual approach: you only pay for tickets that the AI resolves fully without any involvement from a staff member. Conversations and handoffs to a human cost nothing. This makes costs predictable based on results.
Pricing structure
- Starter plan: $14,400 per year for about 12,000 resolutions
- Growth: $40,000 per year for about 48,000 resolutions
- Higher tiers with a lower price per resolution
- On a monthly plan, each ticket beyond your plan costs $1.50
What to keep in mind
The entry price is high and mainly suits shops with a large ticket volume. You need a demo to get a quote. The tool is in English and aimed at the US market.
Advantages
- You only pay for fully resolved tickets
- Works within your existing help desk
- Handoffs to a staff member are free
- Price per resolution drops at higher volumes
- Prijs
- From $14,400 per year
- Aanbieder
- Yuma
Webshoptiger B.V. is not responsible for any incorrect information or prices on this website.