Gorgias is a customer service suite built for webshops. Email, chat, social messages, and other channels come together in one inbox, with the customer’s order details from your shop system shown right next to the conversation. So you can see right away what someone ordered and edit an order directly from the ticket.
On top of that, there’s an AI agent that answers routine questions based on your own data, such as questions about order status. Anything the agent doesn’t handle goes to your team.
Key features
- Shared inbox for multiple channels
- AI agent trained on your own shop’s information
- Live chat and an FAQ section
- Integration with your ecommerce platform and other tools in your stack
Pricing structure and things to keep in mind
The starting price consists of a helpdesk part and an AI part. On top of that, you pay per extra ticket and per extra automatically resolved conversation, so costs go up with your volume. The provider works mainly with Shopify; if you use a different platform, check whether an integration is available. The interface and support are in English.
Advantages
- Order details from your shop appear next to every customer conversation
- AI agent answers routine questions automatically
- One inbox for multiple channels
- Get started with a compact plan
- Prijs
- From $40 per month
- Aanbieder
- Gorgias
Webshoptiger B.V. is not responsible for any incorrect information or prices on this website.