Webshoptiger tools

Webshop tools that help you grow

Hundreds of handy tools for your webshop, neatly organized by category. From marketing, SEO and reviews to customer service, financing and AI. Quickly find the tool that helps your webshop grow.

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  • Chatbase

    AI agent for customer service and sales, trained on your own website and documents. For shops that want a chatbot quickly without coding.

    • Train the agent on your own website and documents
    • No coding needed to get started
    • Clear monthly plans with message credits
  • Chatbot.com

    AI chatbot and customer service software with live chat and ticketing that answers questions and handles sales conversations.

    • AI agent answers questions based on your own documents
    • Replies to customers in 48 languages
    • Conversations can always be handed over to a team member
  • Crisp

    Customer service software with free chat, a shared inbox, an AI chatbot and integrations with Shopify and WooCommerce.

    • Free plan for 2 agents
    • Fixed price per workspace, regardless of conversations
    • Integrations with Shopify and WooCommerce
  • Drift

    Conversational marketing with chat and chatbots to qualify visitors; Drift is now part of the Salesloft platform.

    • Qualify visitors via chat
    • Route conversations to sales
    • Part of the Salesloft platform
  • EngageBay

    CRM with email marketing, help desk and live chat for small businesses; free plan for up to 15 users.

    • Free plan for up to 15 users
    • CRM, email, help desk and chat in one package
    • Automation from the Growth plan
  • Five9

    Cloud contact center platform that combines agents, AI and channels such as phone, chat, SMS, email and WhatsApp.

    • Phone, chat, SMS, email and WhatsApp in one place
    • AI agents with handoff to a human agent
    • More than 300 integrations
  • Flow XO

    Chatbot builder for websites and messaging channels with live chat, payments, and more than 100 integrations.

    • Free plan available
    • Switch to live chat without losing context
    • More than 100 integrations
  • Freshdesk

    Help desk software with ticket routing, automation, AI, and a knowledge base, available in Dutch. Per agent per month.

    • Automatically distribute tickets by skill and workload
    • AI helps summarize and draft replies
    • Multilingual knowledge base and customer portal
  • Front

    Customer service platform with a shared inbox for email, chat, SMS and WhatsApp, plus AI agents for handling questions.

    • Shared inbox for email, chat, SMS and WhatsApp
    • AI agents that handle questions
    • More than 160 integrations
  • Genesys

    Genesys Cloud CX: AI-powered cloud platform for contact centers and customer experience, for larger organizations.

    • Cloud contact center for voice and digital channels
    • AI features for customer experience
    • Plans per agent per month
  • Gorgias

    Helpdesk and AI agent built specifically for webshops, with live order data from Shopify in every conversation. For shops that want to automate their customer…

    • Order details from your shop appear next to every customer conversation
    • AI agent answers routine questions automatically
    • One inbox for multiple channels
  • Hubspot

    HubSpot is a CRM and marketing platform with free tools for email, live chat, forms, and reporting, plus paid Hubs for marketing and sales.

    • Free CRM and marketing tools to get started
    • 2,000 free email sends per month
    • Live chat and forms in the free version
  • Intercom

    Customer service software with inbox, chat, helpdesk and the AI agent Fin, which answers questions automatically.

    • AI agent that answers customer questions on its own
    • Inbox, chat and help center in one system
    • 14-day free trial without a credit card
  • Lime Connect (formerly Userlike)

    Lime Connect (formerly Userlike) is a German platform with live chat, AI agents and messaging channels such as WhatsApp for customer service.

    • Chat and AI agents for customer service
    • WhatsApp, Instagram and email in one place
    • Hosting in Germany, ISO 27001 certification
  • LiveAgent

    LiveAgent is help desk software with email, live chat, a knowledge base, and an AI chatbot, where you pay your own AI provider.

    • Email, chat, and knowledge base in one help desk
    • Choose your own AI provider and pay them directly
    • Free migration from Zendesk and Freshdesk
  • Livechat

    LiveChat is chat software with a team inbox, tickets, an AI agent and Shopify integration that lets you help customers on your webshop right away.

    • Chat and team inbox in one tool
    • Selling through chat for Shopify
    • AI agent and reply suggestions included
  • Nextiva

    Business phone system and customer contact platform with an AI agent, chat, email and social messaging in one place.

    • Phone, chat and email in one customer conversation
    • AI agent that books appointments and answers questions
    • Integrations with Salesforce, HubSpot and Zendesk
  • Pure Chat

    Live chat software for websites with visitor tracking, canned responses and mobile apps.

    • Unlimited chats
    • Mobile apps for iOS and Android
    • Try PRO free for 30 days
  • Surfly

    Surfly is co-browsing software: customer service or sales views and controls your website live together with the visitor, with no download or extension.

    • Customer and agent view the same page live
    • No download or extension needed for the customer
    • Sensitive fields can be masked
  • Synthetix

    British customer service software with the AI chatbot Xan, live chat and knowledge bases for teams and customers.

    • Xan chatbot answers routine questions
    • Live chat with AI support for agents
    • Self-service help center for customers
  • TARS

    No-code platform for building AI agents for customer service and customer acquisition, with a free starter plan.

    • Free plan with 50 conversations per month
    • Build agents without code
    • Training on your own knowledge base
  • Tidio

    Tidio combines live chat, ticketing, the AI agent Lyro, and automated flows for webshops, with a free plan and Shopify integration.

    • Free plan with 50 conversations per month
    • AI agent Lyro answers questions automatically
    • Native Shopify actions from Growth up
  • Trengo (live chat feature)

    Trengo brings WhatsApp, email, chat, social media and telephony together in one team inbox, with AI agents and integrations with Shopify and WooCommerce.

    • WhatsApp, email, chat and social in one inbox
    • AI agents answer questions automatically
    • Integrations with Shopify, WooCommerce and Magento 2
  • User.com

    User (user.com) is a platform for email, CRM, and marketing automation, with channels such as email, SMS, WhatsApp, push notifications, and live chat.

    • Email, SMS, WhatsApp, and push in one platform
    • CRM and automation combined
    • Landing pages and visitor tracking included

About webshop tools

The right tools for your webshop

A good webshop runs on more than just a webshop platform. Around your store, you need tools to attract visitors, help customers, collect reviews, keep your books and handle shipping. More and more often, artificial intelligence helps with this, for example by writing copy, editing product photos or answering customer questions. On this page you’ll find hundreds of tools, organized by category, so you can quickly see what options are available.

What should you look for when choosing a tool?

Start with the problem you want to solve, and only then look at the features. Check whether the tool works with your webshop platform, such as WooCommerce, Shopify or Lightspeed, and whether it integrates with your accounting or email software. Pay attention to the monthly price as you grow: many tools charge per user, per contact or per order. Try a tool with a free trial first before you commit.

Fewer separate tools, a better overview

Every extra tool adds a subscription, a login and another place where your data is stored. So choose a tool that combines several tasks well rather than five separate tools that each handle a small part. Review every year which tools you actually use and cancel the rest.

Which category do you need?

Start with what costs you the most time or revenue.

You wantCategoryExamples
More visitorsMarketingProduct feeds, ads, affiliate and social media
Better search visibilitySEOKeyword research, technical analysis and backlinks
More trustReviewsCollecting and showing customer reviews, trust marks
Faster customer helpCustomer serviceLive chat, helpdesk, chatbots and WhatsApp
Growth with extra fundingFinancingBusiness loans, inventory financing and revenue-based financing
Faster content creationAI contentProduct descriptions, blogs, social posts and translations with AI

Free or paid?

Many tools offer a free version or trial period. For a new webshop, that’s often enough to get started. As your webshop grows, a paid subscription usually pays off quickly in time saved and better support. Check whether you pay monthly or yearly and how easy it is to cancel.

Privacy and security

Many tools process your customers’ data. So preferably choose a tool that complies with the GDPR and stores data within Europe, and sign a data processing agreement where needed. Only give employees access to what they need and turn on two-factor authentication.

Need help choosing or connecting the right tools?

Contact us →

Webshoptiger B.V. is not responsible for any incorrect information or prices on this website.