Here are tools to help customers quickly. You'll find helpdesk software such as Zendesk, Freshdesk and Help Scout, and live chat with Crisp and LiveAgent. There are also tools for post-contact surveys. That way you keep track of questions, emails and conversations.
AI platform for customer feedback with surveys, on-site and in-app feedback, reputation management and more than 400 integrations.
Dutch customer service software for webshops: email, chat, WhatsApp, and phone in one inbox with order information alongside.
Callback widget for your website: visitors request a call and you route the leads, with call logging and appointments.
Customer service software with free chat, a shared inbox, an AI chatbot and integrations with Shopify and WooCommerce.
Customer insights platform that combines feedback from surveys, reviews, tickets and CRM and ranks it by revenue impact. European hosting.
Help desk software with ticket routing, automation, AI, and a knowledge base, available in Dutch. Per agent per month.
Freshworks provides customer service software, including Freshdesk, with omnichannel ticketing, AI agents and integrations with Shopify, among others.
Customer service platform with a shared inbox for email, chat, SMS and WhatsApp, plus AI agents for handling questions.
Genesys Cloud CX: AI-powered cloud platform for contact centers and customer experience, for larger organizations.
Review management for local businesses: automatically request reviews, track ratings and respond with AI.
Review management platform for marketing agencies: collect, monitor, and display reviews for clients, with white label.
Customer service software with a shared inbox, knowledge base and AI assistance for teams that handle customer questions via email and chat.
Customer service software with inbox, chat, helpdesk and the AI agent Fin, which answers questions automatically.
Builder for quiz funnels, calculators, product recommendations, and forms with its own CRM, email automation, and payments.
Lime Connect (formerly Userlike) is a German platform with live chat, AI agents and messaging channels such as WhatsApp for customer service.
Customer experience and reputation platform with surveys, NPS, alerts for unhappy customers and review management. Mainly for franchises.
LiveAgent is help desk software with email, live chat, a knowledge base, and an AI chatbot, where you pay your own AI provider.
LiveChat is chat software with a team inbox, tickets, an AI agent and Shopify integration that lets you help customers on your webshop right away.
Maropost is a commerce platform with products for online stores, retail, email and SMS, merchandising and customer service.
Business phone system and customer contact platform with an AI agent, chat, email and social messaging in one place.
One-click customer satisfaction surveys (CSAT, NPS, CES) from your help desk, for teams that want to measure their customer service.
Pipedrive is a CRM for sales teams with a visual pipeline for deals, automation, and integrations.
Customer loyalty software with points, punch cards, gift cards and SMS and email automation for small and larger stores.
Live chat software for websites with visitor tracking, canned responses and mobile apps.
Customers ask questions via email, chat, WhatsApp, phone and social media. When those messages come in scattered, you lose track and questions go unanswered. Customer service tools bundle everything into one system where you or your team work. This is about regular helpdesk and chat software, where people give the answers. Tools that answer questions on their own with artificial intelligence can be found in the AI customer service category.
A connection to your webshop saves a lot of searching. You immediately see what a customer ordered and where the package is. Also check whether you can create canned responses and a knowledge base. That lets you answer recurring questions in a few clicks. Many packages offer an AI feature as an extra, but you don't need it to get off to a good start.
With Nicereply or SimpleSat let you send a short survey after a question has been resolved. That way you see which answers land well and where your team can improve.
A small webshop can start with a simple chat and a shared inbox. If you work with several people or many channels, choose a help desk with task assignment and reporting.
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