Reviews give new customers confidence and show you what can be improved. With Trustpilot, Judge.me, Kiyoh, Ekomi and Reviews.io you collect ratings and display them on your site. With survey tools such as SurveyMonkey and Typeform you ask customers specific questions about their experience with your webshop and customer service.
Reviews, loyalty and lifecycle app for Shopify stores, with separate subscriptions per component.
Reviews, loyalty and lifecycle in one platform
Subscriptions per component can be combined
Entry plan in the Shopify App Store from $23
About review tools
Let customers share what they think
New visitors trust other customers more than your own product descriptions. Reviews give them that final push to order. At the same time, reviews tell you what customers appreciate and what can be improved. With review tools you collect ratings automatically, display them on your site and respond to them. You'll also find tools for surveys and customer research here.
Types of review tools
Review platforms: Trustpilot, Kiyoh, Feedback Company and Klantenvertellen collect verified reviews of your store.
Product reviews: Judge.me, Loox and Yotpo show reviews per product, including customer photos and videos.
Stars in Google: Reviews.io and Klantenvertellen make your score visible in search results.
Learn more than a score
A review says whether someone is satisfied, but not always why. With a survey in SurveyMonkey or Typeform you ask targeted questions. For example about your delivery, your customer service or the layout of your shop. You use those answers to improve your store. You can then also test two versions of a page and see which performs better.
Tips for collecting reviews
Ask for a review shortly after the package is delivered, while the experience is still fresh. Respond to every negative review calmly and with a solution. Other visitors read along and see how you handle problems. Never buy reviews and don't delete criticism, as that damages your credibility.
Reviews and trust marks together
A review score works even better alongside a trust mark. Some services already combine the two. Choose a platform your customers recognize. Also check whether it has a widget that fits the design of your webshop.
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