Reviews give new customers confidence and show you what can be improved. With Trustpilot, Judge.me, Kiyoh, Ekomi and Reviews.io you collect ratings and display them on your site. With survey tools such as SurveyMonkey and Typeform you ask customers specific questions about their experience with your webshop and customer service.
Online survey and form platform with logic, quizzes, workflows and an AI survey builder, for feedback from customers and employees.
SurveyMonkey is a tool for creating and analyzing surveys, with AI-assisted analysis and a free Basic plan.
Survey and customer feedback software with a conversational format, also for NPS and CSAT measurement.
Review platform that lets you collect, respond to and display customer reviews on your site. Free account with 50 invitations per month.
Typeform builds interactive forms, surveys, and quizzes, with AI help. Useful for webshops that want to collect customer feedback or requests.
Yotpo is a platform for webshops with customer reviews, loyalty and referral programs, and insight into visibility in AI search engines.
New visitors trust other customers more than your own product descriptions. Reviews give them that final push to order. At the same time, reviews tell you what customers appreciate and what can be improved. With review tools you collect ratings automatically, display them on your site and respond to them. You'll also find tools for surveys and customer research here.
A review says whether someone is satisfied, but not always why. With a survey in SurveyMonkey or Typeform you ask targeted questions. For example about your delivery, your customer service or the layout of your shop. You use those answers to improve your store. You can then also test two versions of a page and see which performs better.
Ask for a review shortly after the package is delivered, while the experience is still fresh. Respond to every negative review calmly and with a solution. Other visitors read along and see how you handle problems. Never buy reviews and don't delete criticism, as that damages your credibility.
A review score works even better alongside a trust mark. Some services already combine the two. Choose a platform your customers recognize. Also check whether it has a widget that fits the design of your webshop.
Webshoptiger B.V. is not responsible for any incorrect information or prices on this website.
